LloydsTSB
The e-learning programme for contact centre staff has been developed and piloted with 25 staff members at the LloydsTSB contact centre in Newport, South Wales. This retail and services case study provides the context for the pilot and its evaluation. ...read the case study online
...download the case study as a pdf
Learning for Living
This health and social care case study looks at a new set of e-learning resources that is still in development, aiming to support the life skills development of unpaid carers. This case study should be read in conjunction with the Learning for Living pilot...read the case study online
...download the case study as a pdf
HP and FAS
This engineering and technology case study tells the story of the development and piloting of a Model for Flexible Industrial Training (MoFIT), aimed at up-skilling and cross-skilling technicians who maintain complex manufacturing plant....read the case study online
...download the case study as a pdf
Lewisham College
This health and social care case study charts the history of the Lewisham College's e-learning activities and experiences in some detail, and looks at the current status of the college's e-learning strategy and initiatives. ...read the case study online
...download the case study as a pdf
National Extension College
NEC is a not-for-profit organisation supporting 10,000 learners a year on over 100 home study courses, and providing printed and electronic open learning resources for organisations and training providers....read the case study online
...download the case study as a pdf
Greater Manchester Police
This case study of Greater Manchester Police shows how learning technologies are being mainstreamed and how GMP is facing the challenge of alignment with mainstream initiatives. ...read the case study online
...download the case study as a pdf
Improvement & Development Agency
IDeA is a not-for-profit organisation 'created by local government for local government'. The agency's focus on performance improvement led it to investigate and then support e-learning as a means to share knowledge, practice and resources for training and development across local authorities.
...read the case study online
...download the case study as a pdf
|
